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For anyone interested, below is a link to the NTB-15-069 recall bulletin in its entirety. (Straight from the Dept of Transportation website) It took me a LONG time to find what was actually being done to the CVT Transmission when they said "reprogram" and I hope to save you all that time.
The CVT issue was a Technical Service bulletin not a recall. Main difference is a TSB less severe and you pay if your car is out of warranty.
It looks like your TSB was filed as NHTSA No.: NTB-15-069 Component(s): ELECTRICAL SYSTEM NHTSA ID Number: 10058388
See under "Manufacturer Communication No" Go here and input car info: Keeping You Safe | Safercar | National Highway Traffic Safety Administration (NHTSA)
I would call Nissan directly.
Write down the customer service reps name, date, time & number you called and where your call was transferred to if it is.
Tell rep what happened when you took your car in for the CVT TCM reprogramming. Tell them you would like the reprogramming re-done at another Nissan dealer for free. Location convenient to you.
If the rep says no, ask for a supervisor. Prepare for a stall. It looks bad on the rep if they can't blow you off so they'll try their best. Insist.
If the supervisor is "busy" (they usually are, get supe's name and say you want them to call you back today. Also ask for an e-mail address.
If no one calls you back that day send email. In email say you called, no one called back and ask for the free re-programming again. If no auto response to your email giving a reply by date, give it 24 hrs. If no email write a letter.
If nothing I'd contact your local paper if they have a consumer advocate or complaints columnist. The one that works in my city's main newspaper gets stuff moving in 24hrs.
It's a pain I know, but without names dates and times you'll be sunk. Nissan, like most companies hate bad press.
BTW, I recently bought a bicycle for 20% off just because I wrote 1 email. The store had a bike on sale and I went to buy it. I got the old, we can't find it, it was an inventory error. So sad, too bad. That was the department manager so I got his managers email, sent him one and the next day he replied saying go pick out a comparable bike for the sale price.
Nissanusa.com contact info
Nissan Consumer Affairs P.O. Box 685003 Franklin, TN 37068-5003
Phone: (800) NISSAN-1 (or 800-647-7261)
Monday through Friday: 7:00 AM to 10:00 PM CST
Saturday: 7:00 AM to 5:00 PM CST