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post #1 of 20 Old 03-31-2016, 09:59 PM Thread Starter
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CVT Problem

Hi everyone my name is Ayessa and I live in Stockton, CA. I purchased my 2013 Nissan Versa SV from Hertz Car Sales in Hayward, CA. I needed a reliable commuter car that got great gas mileage while also being a slightly family style car. I purchased (and am still paying on) this car back in June of 2015. The car had 45,000 miles on it. Now at 95,000 miles my CVT transmission is going out. I took it to Nissan on January 30, 2016 to have the CVT reprogrammed because there's a recall for it. After that my car started to mess up. I lose horse power, it makes like clicking noises, and my transmission is slipping. I took it to an auto repair shop a few days ago and they advised me that nothing is wrong with the power train on the car but the CVT is going out and because it's a special transmission that they don't make parts for that my whole transmission would need to be replaced which is $3000+. I called Nissan of Stockton because I had no problems with my car until they did the reprogram and was advised to call the California consumer affairs departments. I called them and they advised me I would have to have my car checked out by a Nissan certified shop before they can do anything and that they don't know if they will be able to do anything because I am outside of warranty. I don't understand why they wouldn't when I had no problems with my car until the reprogramming. Anyway, so I called Stockton Nissan and they told me I would have to pay $120 for a diagnostic after which I have to call the consumer affairs department back to let them know what happened. Reading others with the same problem and being outside of warranty it seems that Nissan isn't willing to help and has you pay out of pocket for things they mess up. I have my appointment to take my car in on Monday to the Tracy Nissan since I don't trust the Stockton Nissan and from there I will know further. From reading others and other Nissan cars with the CVT problem and seeing there was a class action before on the same transmission but in the Pathfinders I feel there should be a new class action to come out for the newer cars as well. Nissan extended their CVT warranty to 120k miles on the 2000-2010 I believe but nothing after which is unfair because these transmissions seem to keep messing up. Is anyone else having this same problem?
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post #2 of 20 Old 04-07-2016, 06:20 AM
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Hi.

The CVT issue was a Technical Service bulletin not a recall. Main difference is a TSB less severe and you pay if your car is out of warranty.

It looks like your TSB was filed as NHTSA No.: NTB-15-069 Component(s): ELECTRICAL SYSTEM NHTSA ID Number: 10058388

See under "Manufacturer Communication No" Go here and input car info: Keeping You Safe | Safercar | National Highway Traffic Safety Administration (NHTSA)

I would call Nissan directly.
Write down the customer service reps name, date, time & number you called and where your call was transferred to if it is.
Tell rep what happened when you took your car in for the CVT TCM reprogramming. Tell them you would like the reprogramming re-done at another Nissan dealer for free. Location convenient to you.
If the rep says no, ask for a supervisor. Prepare for a stall. It looks bad on the rep if they can't blow you off so they'll try their best. Insist.
If the supervisor is "busy" (they usually are, get supe's name and say you want them to call you back today. Also ask for an e-mail address.
If no one calls you back that day send email. In email say you called, no one called back and ask for the free re-programming again. If no auto response to your email giving a reply by date, give it 24 hrs. If no email write a letter.
If nothing I'd contact your local paper if they have a consumer advocate or complaints columnist. The one that works in my city's main newspaper gets stuff moving in 24hrs.

It's a pain I know, but without names dates and times you'll be sunk. Nissan, like most companies hate bad press.

BTW, I recently bought a bicycle for 20% off just because I wrote 1 email. The store had a bike on sale and I went to buy it. I got the old, we can't find it, it was an inventory error. So sad, too bad. That was the department manager so I got his managers email, sent him one and the next day he replied saying go pick out a comparable bike for the sale price.

Nissanusa.com contact info
Nissan Consumer Affairs P.O. Box 685003 Franklin, TN 37068-5003
Phone: (800) NISSAN-1 (or 800-647-7261)
Monday through Friday: 7:00 AM to 10:00 PM CST
Saturday: 7:00 AM to 5:00 PM CST
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post #3 of 20 Old 05-14-2016, 05:35 PM
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I am having the same issue with my 2012 Nissan Versa - 65,000 miles. how did your problem turn out? I am being told I need an entirely new transmission when the issue only occurred after the reprogramming.
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post #4 of 20 Old 05-17-2016, 09:00 PM
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OfficialNTB-15-069 Recall Bulletin

For anyone interested, below is a link to the NTB-15-069 recall bulletin in its entirety. (Straight from the Dept of Transportation website) It took me a LONG time to find what was actually being done to the CVT Transmission when they said "reprogram" and I hope to save you all that time.

http://www-odi.nhtsa.dot.gov/acms/cs...58388-9756.pdf
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post #5 of 20 Old 06-07-2016, 03:06 AM Thread Starter
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Quote:
Originally Posted by krisz View Post
I am having the same issue with my 2012 Nissan Versa - 65,000 miles. how did your problem turn out? I am being told I need an entirely new transmission when the issue only occurred after the reprogramming.
So, I had my transmission replaced and now my car won't run. I'm being told it's either my flywheel or torque converter. The shop that "fixed" my transmission did a faulty job and I drove my car about a week and a half and now it isn't running. I have a warranty on the transmission but because the parts that could be the problem are in between the engine and tranny the guys are being shady. So I have a whole new mess to deal with. =( How is yours going?
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post #6 of 20 Old 06-07-2016, 03:08 AM Thread Starter
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Quote:
Originally Posted by krisz View Post
For anyone interested, below is a link to the NTB-15-069 recall bulletin in its entirety. (Straight from the Dept of Transportation website) It took me a LONG time to find what was actually being done to the CVT Transmission when they said "reprogram" and I hope to save you all that time.

http://www-odi.nhtsa.dot.gov/acms/cs...58388-9756.pdf
Thank you. Nissan already said it wasn't on them for my tranny messing up so they aren't going to help. I went ahead and tried to have the tranny replaced but ended up with a whole new world of problems.
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post #7 of 20 Old 06-07-2016, 03:12 AM Thread Starter
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Quote:
Originally Posted by Versa-Chi View Post
Hi.

The CVT issue was a Technical Service bulletin not a recall. Main difference is a TSB less severe and you pay if your car is out of warranty.

It looks like your TSB was filed as NHTSA No.: NTB-15-069 Component(s): ELECTRICAL SYSTEM NHTSA ID Number: 10058388

See under "Manufacturer Communication No" Go here and input car info: Keeping You Safe | Safercar | National Highway Traffic Safety Administration (NHTSA)

I would call Nissan directly.
Write down the customer service reps name, date, time & number you called and where your call was transferred to if it is.
Tell rep what happened when you took your car in for the CVT TCM reprogramming. Tell them you would like the reprogramming re-done at another Nissan dealer for free. Location convenient to you.
If the rep says no, ask for a supervisor. Prepare for a stall. It looks bad on the rep if they can't blow you off so they'll try their best. Insist.
If the supervisor is "busy" (they usually are, get supe's name and say you want them to call you back today. Also ask for an e-mail address.
If no one calls you back that day send email. In email say you called, no one called back and ask for the free re-programming again. If no auto response to your email giving a reply by date, give it 24 hrs. If no email write a letter.
If nothing I'd contact your local paper if they have a consumer advocate or complaints columnist. The one that works in my city's main newspaper gets stuff moving in 24hrs.

It's a pain I know, but without names dates and times you'll be sunk. Nissan, like most companies hate bad press.

BTW, I recently bought a bicycle for 20% off just because I wrote 1 email. The store had a bike on sale and I went to buy it. I got the old, we can't find it, it was an inventory error. So sad, too bad. That was the department manager so I got his managers email, sent him one and the next day he replied saying go pick out a comparable bike for the sale price.

Nissanusa.com contact info
Nissan Consumer Affairs P.O. Box 685003 Franklin, TN 37068-5003
Phone: (800) NISSAN-1 (or 800-647-7261)
Monday through Friday: 7:00 AM to 10:00 PM CST
Saturday: 7:00 AM to 5:00 PM CST
Thank you for that. I went ahead and had my tranny replaced but am now dealing with more than I wanted to.

I spoke to Nissan and asked for the supervisor and got told I couldn't have their name or anything. I got tired of dealing with them and them giving me the run around.
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post #8 of 20 Old 06-07-2016, 09:28 PM
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Welcome, wow what an ordeal you've been through. I hope everything works out for you in the end. Your in the right place for help, good luck .Q
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post #9 of 20 Old 06-12-2016, 03:10 AM
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Just had the Valve Body in the CVT replaced on my 2014 Note. I had an intermittent shutter around 28mph, under load. Nissan replaced the valve body under warrant as 55K miles. Under the 60K mile power train warranty.
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post #10 of 20 Old 06-12-2016, 02:47 PM Thread Starter
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Quote:
Originally Posted by VinnieVersa View Post
Just had the Valve Body in the CVT replaced on my 2014 Note. I had an intermittent shutter around 28mph, under load. Nissan replaced the valve body under warrant as 55K miles. Under the 60K mile power train warranty.
That's awesome. When my transmission went out I was no longer under warranty which sucks because they extended the tranny warranty for the older cars (I believe 1998-2011) but not for the newer ones with the same tranny.
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