Clunking/Grinding sound in the front when turning right? - Nissan Versa Forums
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post #1 of 4 Old 06-01-2016, 08:16 PM Thread Starter
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Clunking/Grinding sound in the front when turning right?

Hello all,

I have a 2007 Versa that recently went to the shop for the safety recall notice on the coil springs problem. At the same time, the techs said my brakes (Front & back) were worn out and needed to be replaced. I had everything done for a total cost of nearly $2K (incl. Maintenance 3 & Transmission oil change).

Ever since that maintenance work, there has been some vibrations when I brake at high speeds (80+ km/h). Also, there is this clunking/grinding sound in the front whenever I make a right turn. It only happens for right turns, so I am pretty sure something is wrong.

I have made another appointment with the dealership to have them look at this. Are these issues normal protocol after getting brake work done? Prior to the maintenance work, I didn't have so many issues with the car, which leads me to think their mechanics/technicians didn't do a very diligent job the first time.

Thanks all.
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post #2 of 4 Old 06-02-2016, 01:24 AM
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When I saw the title of this post, I was thinking CV joints.

Since you just had brake work done, I recommend you IMMEDIATELY take it back to the shop that performed the work.

One time I had the rear brake shoes replaced on a different vehicle. The mechanic forgot to tighten the rear wheel properly, which caused the wheel to roll at an angle and the brakes would squeal (as if I needed new brake shoes, which I had just replaced...)

When I brought it back, they found the error, but then had to grind my rotors to correct the damage caused by the wheel being mounted incorrectly.

Fortunately they were willing to admit their mistake and didn't charge me for any of the extra work. I got lucky... The wheel could have come off while I was driving it.

Even good mechanics make mistakes sometimes, it's part of being human.

Even if it turns out that it was not the dealer's fault, it should never have left the shop while making that sound, especially if they're a licensed Nissan shop.

Good luck, hope this helps.

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post #3 of 4 Old 06-02-2016, 05:08 PM Thread Starter
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@Notarized Thanks for the heads up.

I got to the dealership with the problems listed above and was told I would have to pay for the check-up costs? I pushed back and asked to speak with the manager immediately, since it seems like the mistake is on their end and the car was not 100% ready when I picked it up.

The dealership is saying I would have to pay for any incremental fixes that need to be done on the car to make it right. Especially the problems not associated with the brakes. I don't feel like the dealership is acting very professionally at the moment. They are continually implying the problems with my car were there before they worked on it, so I should pay. Obviously, that is not the case.

Any thoughts on what I can do in this situation? Or any prior experiences anyone can share?
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post #4 of 4 Old 06-04-2016, 11:14 PM
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Quote:
Originally Posted by Ad_Wata View Post

The dealership is saying I would have to pay for any incremental fixes that need to be done on the car to make it right. Especially the problems not associated with the brakes. I don't feel like the dealership is acting very professionally at the moment. They are continually implying the problems with my car were there before they worked on it, so I should pay. Obviously, that is not the case.

Any thoughts on what I can do in this situation? Or any prior experiences anyone can share?
I only bring cars that are still under warranty to the dealership. Luckily my family knows an honest mechanic who has worked on our cars for years, so we have that option.

I think the first step is to find an honest mechanic. If he can diagnose it and figure out what the dealership did wrong, then you'll have more leverage when you go back to talk to the dealership.

The majority of dealer techs aren't any better than the people at Firestone or Goodyear, but they still charge premium prices. The master mechanic who runs the dealer's shop is probably better, but he's not going to a do a brake job on an 07' Versa...

Your car was most likely serviced by one of the lowest rung techs. If the dealerships master tech looked at it, he could probably find the problem, but it's doubtful that the dealership will pay him to do that... Never mind fix it.

At this point, it's likely that the dealership is thinking that even if they fix it for you, you probably won't go back to them, so they're going to push hard against helping you. If they can make you go away without fixing anything, they win.

Also, if you can't prove the noise wasn't there before you brought it in for service, you might just have to take the loss. That's why you need to find an honest mechanic before you go any farther.

In addition to an honest mechanic, I would see if you have any friends who are lawyers. An official legal letter threatening a lawsuit might get them to fix your car. Spending $1200 to fix your car is probably cheaper than having to hire a lawyer.

But try and get a second opinion first. Most large shops have insurance against lawsuits, so if you start talking lawsuit, they'll just send you on to the legal department, and now you'll never get your car fixed...

Cheaper doesn't automatically mean worse, but in the case of the dealership service departments, more expensive is no guarantee of better quality...

Good luck, keep us posted!

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