Originally Posted by Ad_Wata
The dealership is saying I would have to pay for any incremental fixes that need to be done on the car to make it right. Especially the problems not associated with the brakes. I don't feel like the dealership is acting very professionally at the moment. They are continually implying the problems with my car were there before they worked on it, so I should pay. Obviously, that is not the case.
Any thoughts on what I can do in this situation? Or any prior experiences anyone can share?
I only bring cars that are still under warranty to the dealership. Luckily my family knows an honest mechanic who has worked on our cars for years, so we have that option.
I think the first step is to find an honest mechanic. If he can diagnose it and figure out what the dealership did wrong, then you'll have more leverage when you go back to talk to the dealership.
The majority of dealer techs aren't any better than the people at Firestone or Goodyear, but they still charge premium prices. The master mechanic who runs the dealer's shop is probably better, but he's not going to a do a brake job on an 07' Versa...
Your car was most likely serviced by one of the lowest rung techs. If the dealerships master tech looked at it, he could probably find the problem, but it's doubtful that the dealership will pay him to do that... Never mind fix it.
At this point, it's likely that the dealership is thinking that even if they fix it for you, you probably won't go back to them, so they're going to push hard against helping you. If they can make you go away without fixing anything, they win.
Also, if you can't prove the noise wasn't there before you brought it in for service, you might just have to take the loss. That's why you need to find an honest mechanic before you go any farther.
In addition to an honest mechanic, I would see if you have any friends who are lawyers. An official legal letter threatening a lawsuit might get them to fix your car. Spending $1200 to fix your car is probably cheaper than having to hire a lawyer.
But try and get a second opinion first. Most large shops have insurance against lawsuits, so if you start talking lawsuit, they'll just send you on to the legal department, and now you'll never get your car fixed...
Cheaper doesn't automatically mean worse, but in the case of the dealership service departments, more expensive is no guarantee of better quality...
Good luck, keep us posted!