Front Wheel Bearing FAILED / Nissan Dealer Rental Car SCAM - Nissan Versa Forums
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post #1 of 7 Old 09-12-2017, 04:08 AM Thread Starter
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Front Wheel Bearing FAILED / Nissan Dealer Rental Car SCAM

Yeah, I'm kind of angry about this.

I have a 2015 Versa Note with 13K miles on it. I only drive about 6K a year, and I'm a pretty mellow driver as well, so this bearing should not have failed. The dealership did fix the bearing, but I was out of a vehicle for a week.

The dealership put me in a rental and said that Nissan would reimburse them. However, they asked for a credit card to "secure the rental" but again reassured me that I would not be charged.

I always use my Amex for car rentals, because they provide damage and collision insurance. I have never had a problem with Amex in the past, and I've been renting cars using Amex for nearly 30 years.

Normally you have to sign a collision/damage insurance waiver when you use Amex, but the dealership did not provide any such form. I specifically asked about this, and again the service advisor said not to worry, that Nissan would take care of everything, etc.

Of course, on day two of having the rental car, I come out of the store to find a 6 inch scrape on the rear bumper, just through the paint into the plastic.

I remember thinking, "If this was my car, I'd be mad... Good thing this is a rental!"

When I returned the car a week later, I pointed out the scratch to the young man checking in vehicles. He actually said, "Are you sure? I think I remember seeing that before the vehicle went out."

He tried to give me an easy out, but I know that the scratch happened while the vehicle was in my possession. To claim otherwise would be dishonest.

To make a long story short, since they never swiped the Amex card, Amex denied the claim, and I had no protection at all. I told the dealership's "rental advisor" that if I had known I had no protection with Amex, I would have purchased additional coverage.

The rental advisor told me that they do not offer additional coverage, because they are "not a rental car business..." The page I signed specifically says "Rental Car Agreement"...

I was also specifically told on several occasions I was "covered by Nissan" and had "nothing to worry about", even when I asked about the damage waiver for Amex.

Here's the juicy part... The paint scratch was deemed to be worth $550. When it became obvious that I wasn't going to lie down for it, the rental (non-rental?) manager stepped in and suggested that if I just paid them $475, he could "do me a favor" and he wouldn't report it to my regular auto insurance company...

What are the odds that he knew I had a $500 deductible on my auto insurance? What are the odds that most of us carry a $500 deductible?

I called my insurance company as soon as I realized there was a problem, and I told them I would be happy to go to court if it meant keeping this dealership from scamming other warranty customers.

I have never had a problem with rental cars in the past because it was always on a company card and/or on my Amex, and in both cases the card agreements would have covered any incidental damages.

I'm amazed that a multi-million dollar dealership would run this kind of scam. My parents and cousins drove Nissans for years, but stopped buying them after too many shady experiences with the Nissan North America service organization. My family specifically warned me about this when I bought my Note, and now I understand what they were talking about.

Another thing I learned here is to be diligent about taking before and after pics, regardless of insurance.

I like the design of my Note, but I have lost my confidence in the quality, reliability, and safety of Nissan vehicles. I no longer have a Nissan dealership I can trust, and I've still got a year left on the factory warranty.

Do you think this is something Nissan North America HQ would want to hear about?

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Last edited by Notarized; 09-12-2017 at 04:27 AM.
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post #2 of 7 Old 09-12-2017, 07:13 PM
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The below rental information is from a dealership in New Jersey. You have nothing to lose by contacting Nissan North America HQ. I recently had my transmission replaced under warranty, and was offered a loaner. The dealership required my credit card, along with my insurance card. I also used Amex because of the automatic rental car insurance, but it seems like these "loner cars" fall into a gray area. My card was swiped, and when I returned the car, the dealer reversed the charges. I hope you can get this sorted out in your favor................


*Rentals are for Windsor Nissan Service Customers. All customers must provide their license, registration, credit card, and valid insurance card issued to them with full coverage that transfers to the rental car. All rentals must be returned with a full tank of gas. If the vehicle is not returned with the same amount of fuel as pickup date there will be a refueling fee of $10.00 plus fuel at $7.00 per gallon. Customer is to pay full amount due at time of pick-up. Alterations to the contract will be charged any difference a the time the vehicle is dropped off and inspected.
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post #3 of 7 Old 09-13-2017, 09:16 PM
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'I'm amazed that a multi-million dollar dealership would run this kind of scam. My parents and cousins drove Nissans for years, but stopped buying them after too many shady experiences with the Nissan North America service organization. My family specifically warned me about this when I bought my Note, and now I understand what they were talking about.'

You are beginning to figure it all out.

ALL the other car companies have their pet scams such as this, car dealerships now have become among the worst scammers in the country, they have to pay for those megamillion dollar showrooms somehow............be certain it's highly likely that going up higher to the corporation itself will get you a lot of sympathy but little else.

Why I have never taken a vehicle back to a dealer in over 30 years, and saved thousands upon thousands of dollars. When I buy a car the dealer never sees it ever again and I make it known while buying it. You should see the looks I get..........my major issue for many years was with Ford, they have done the same underhanded stuff for many many years.

Being honest can only hurt you in some cases, I hate to say it being trained to do the same, but you have to weight that against what they will do to you once you have empowered them with that honesty, they will seek to kill you.

It ain't right but it is what it is.......................look at our current president and you see why. People have primed themselves to be taken to the cleaners, and those that excel at that are now called 'good business men'.
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post #4 of 7 Old 09-14-2017, 02:19 AM
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What a pickle. I normally purchase the extra insurance as I have a wallet full of cards and most seem to drop all of their benefits like rental insurance after 6 months to a year or so. I rented a penske truck once and they guy didnt do a walk around. I asked and he said he didnt care since I bought the extra warranty. He said I dont care if you bring the keys back and the pieces of the truck since you bought the extra insurance.

I think most people have the 500 to a thousand dollar deductible. Either way it would be cheaper in the long run to pay it.

I use to be close with someone who worked at enterprise and even if someone damaged the car they got charged with it, but the car was never repaired and just rerented. Same with service. Many times when the oil change indicator came on they just reset it and kept renting the car.

I had my car in to a nissan dealer and asked about the dome light. They told me since I installed an led bulb I voided the warranty on the fixture, but they said it was getting power and ground and that was as much as they will do regarding the issue.
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post #5 of 7 Old 09-14-2017, 06:02 AM Thread Starter
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Quote:
Originally Posted by pimperell View Post
I hope you can get this sorted out in your favor...
Thanks. Since I had to contact my insurance company, it is already going to hit my record, but whether my rates go up remains to be seen. I have a $500 deductible, so even if my insurance company agrees to pay, the dealership will only get $50. They won't see a dime from me.

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Originally Posted by amc49 View Post
Why I have never taken a vehicle back to a dealer in over 30 years, and saved thousands upon thousands of dollars. When I buy a car the dealer never sees it ever again and I make it known while buying it. You should see the looks I get...
Even if a part is defective from the factory?

I've had a weird rattle in this engine since day one, it comes and goes, it needed a serious alignment because it was unstable at highway speeds, and then the front wheel bearing failed under very mellow driving conditions.

I usually drive my vehicles into the ground, but with this Nissan I'm seriously thinking of unloading it while it's still under factory warranty.

Quote:
Originally Posted by Cobb View Post
I normally purchase the extra insurance as I have a wallet full of cards and most seem to drop all of their benefits like rental insurance after 6 months to a year or so. I rented a penske truck once and they guy didnt do a walk around. I asked and he said he didnt care since I bought the extra warranty. He said I dont care if you bring the keys back and the pieces of the truck since you bought the extra insurance.
In this case, I specifically asked about purchasing additional insurance and was told I didn't need it because Nissan would cover everything. Only after I returned the vehicle and it turned out that Nissan wasn't going to cover everything was I told that they don't even offer additional insurance, "because we're not a car rental agency."

In other words, intentionally scamming their warranty customers is part of their regular business model.

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Originally Posted by Cobb View Post
I think most people have the 500 to a thousand dollar deductible. Either way it would be cheaper in the long run to pay it.
Probably so, but at this point, I have already reported it to my insurance company.

That Nissan dealership might get $50 bucks out of my insurance company, but they'll get nothing from me.

At this point, Nissan won't see another dime from me or my family, ever again. My family was already leaning in that direction, but this scam just confirmed it for me.

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post #6 of 7 Old 09-14-2017, 06:51 AM
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'Even if a part is defective from the factory?'

Absolutely. I have fixed so many recall and less than recall issues I can't count, at least I know they were done correctly. I bought a first year Focus that ultimately ended up with 8 recalls just on that one car alone. Luckily all involved checks and no actual parts changed. It's much more common for implementation of the parts to be affected than the actual parts being bad, the OEMS simply throw a lot of parts at things to make the pain go faster. To whit, the Focus fuel pump replacement issue that covered several million cars. The pumps actually had nothing wrong with them whatsoever, they were merely the result of early ethanol rollouts that were not filtered well enough and the pump filters took exception to that, clogging up to stall the cars. You could take the pumps and clean the filters out to run for years more and about that time the ethanol industry started getting flak from more than just Ford alone about their crap filtration, it began to wreck the industry's pipelines due to same reason and the entire industry had to rethink filtration to bring it up to the next necessary level. So the recall was not a Ford problem at all. Nevertheless they yanked and tossed millions of pumps for likely nothing to get it done. I had two early Foci and once the pumps were cleaned out the fuel industry had pretty much done its' job by then and I ran the same pumps literally forever again after they had 'failed'...................pretty funny to say the least.

What I tell them when they give me the weird looks as I tell them I want no extra warranty and won't even be using the one that comes with the car?

"if this car is as good as you claim it is I will have no trouble with it. If I do I WILL find a way to take my piece of flesh over it."

I mean that in a death scenario only, smaller things I simply fix and go on, nothing larger has ever happened, but large figures pretty high in my book, about the only thing that would fit that is a catastrophic engine or trans failure, anything less than that I fix myself while cursing them the whole time I do it. I'm happy then and life is good.

I'm pretty good at it, having never paid for a car repair ever in 40 years now and keeping at least 3 and usually 4 cars running constantly the whole time. I CAN rebuild transmissions and engines when needed and no issues when I do so, they run forever. I align my own front ends too and the cars run straight as arrows.

I realize of course that outlook puts me WAAAAY out of the box and where I like to stay.

Whatever you do stay away from Ford, so far what you have said won't touch how badly THEY will treat you. Might wanna stay clear of Chrysler too, Jeep has a rash of recalls now on several and Daimler left them in a world of hurt which if past behavior by Fiat is any indicator will be unnecessarily extended. Fiats have been known as crap quality cars throughout the ages. I wouldn't give you 15 cents for the corporation management there. They rank as losers right beside Renault.

Last edited by amc49; 09-14-2017 at 06:58 AM.
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post #7 of 7 Old 03-12-2018, 02:55 AM
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I know this is not about Nissan but its about a huge dealership here in the state of Colorado. So my family also owns a 2015 Subaru Legacy which is still under warranty. We took it in to have it worked on and we had to get a loner vehicle. They had us sign the agreement papers. Gave us the rental car without any debit card on file. We had to drive through mud which is against the agreement because I live on a mile long dirt road. They said no problem they didn't even charge us the $15 dollars a day like they were supposed to so that was awesome. So if any of you live in Colorado and are looking for a good dealer to buy a pre-owned car from whether that be a versa or a Subaru or anything else go to Heuberger Subaru they are awesome there.
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