Rear window shattered! Help! - Nissan Versa Forums
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post #1 of 3 Old 12-04-2018, 08:11 PM Thread Starter
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Angry Rear window shattered! Help!

I purchased a NEW 2018 Versa last week Thursday, 11/29. As I turn onto the highway Saturday morning, 12/1, the rear window falls in my car, shattered to pieces. I contacted the Nissan dealership, and they told me to bring the car in, and they would get me a loaner. I get a loaner. This morning - Tuesday 12/4, I get a call from the dealership telling me there's nothing they can do about it, and that I need to contact my insurance agent. I was very irritated at this point. I call my insurance agent to get her opinion, she advised I contact corporate. I did and am waiting on a reply. Things are running through my head- like "What if my kids were in the car?". Should they be held responsible for the issue? COMMENTS APPRECIATED!
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post #2 of 3 Old 12-04-2018, 08:35 PM
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Actually the dealership will not replace the glass they will have a glass company replace it. I would think that as new as it is they would foot the bill just for customer satisfaction.

My 16 note's back window broke when the car was about 6 months old. Cold window with those wires in it heating up to remove frost - might be a bit of a design flaw. Mine was replaced by dealer without any questions.
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post #3 of 3 Old 12-04-2018, 08:49 PM
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If the rear window broke without any impact from outside, it is obviously falls under new car warranty. If I am not mistaken, your warranty may have some additional clause for things malfunctioning during first 30 days (or a similar initial short period of time), which usually are considered normal tear and wear and are not covered at all after initial 30 days time period.
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