Level V Member
Join Date: Sep 2012
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Scosche has been a HUGE joke in assisting with this ordeal. However, the sponsor on this site has been very helpful and quick in assisting with the problem of the installation kit not fitting correctly. I have written multiple e-mails to various representatives over the past few days and have felt like I have written a book so I will try to keep this short:
Basically, the first guy Erik was a joke who just wanted to see pictures of the kit not fitting correctly (I sent him like 8) and then proceeded to tell me the kit has NEVER EVER been tested on a Versa Sedan even though the sponsor on here and Scosches website said it fits the 2012 Nissan Versa and up and never made any mention of hatch/sedan issues. However, on 12/18 they updated their website to say hatchback only since it did not work with the sedan. Can you believe they would NOT test it on a sedan but say it was compatible? What a bunch of irresponsible people. They admitted in an e-mail it had never been tested on a sedan.
Next, Erik stopped e-mailing me so I got in touch with Kelson who was a bit better. Again, I had to explain everything again and wrote a MASSIVE e-mail. All they wanted to do was refund my money which is stupid because on the packaging of the kit it says "Custom Kit Factory Fit Scosche Guarantee" THEY GUARANTEE it will fit...but it does not because they did not actually test it on the Versa sedan. So their version of a guarantee is simply offering a refund! They obviously have NO idea what a guarantee is.
Beginning to see how unprofessional these people are? Why have a guarantee if it really is just the option to reutrn the product after taking the time to try to install the product then wasting more time putting the OEM radio back in and e-mailing these people? Not to mention they take FOREVER to respond - one e-mail per day on average.
Next, I get George who apologized and offered a refund and even admitted the product did not fit and my expectations had been unmet. He then said steps had been taken to prevent this from happening again....this reply was like 40 minutes after I had sent the e-mail and was roughly 8pm CST. So how did he talk to people to prevent it from happening? It is a lie. Note that I was calm and for the most part nice to everyone I was in touch with....so I was not irate or cursing or anything like that. I wrote him a MASSIVE e-mail and he ignored EVERY question and simply asked for the receipt and nothing more.
So, I just posted stuff on Scosches Facebook page trying to get someone else.
I highly suggest to never buy Scosche as their customer service sucks even tho they strive for customer satisfaction.
Can you believe a company would sell a dash installation kit made only for one type of vehicle and not test is on both the sedan and hatchback model? WHAT A JOKE!
Sorry for the rant but I am pissed and so frustrated with the time, effort, and work I have put into to this. They have a guarantee which means nothing more than a refund for their failure to do research on a product they made and sell. Unless this gets resolved I will never buy their products again and suggest you never should either! If they make a proud point on customer satisfaction and a guarantee they should stick by it instead of trying to weasel their way out of a marketing scam.
Sorry for the rant!