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So my mom has a 2019 Nissan Versa that I'm trying to figure out. Winter is here, and I'm at a loss on what to do..

Whenever you try to turn the heat on, no heat whatsoever. There's also tension in the knob when you turn it to the heat setting, as if you was trying to start your car. It can't go to the full heat setting because of the tension. Does it with the cold side as well but it goes all the way most of the time.

It's not the blower motor resistor, because the fan motor works fine, it's not the fan motor obviously, coolant was topped off on the reservoir tank but still didn't work, thermostat works properly because the idle temperature stays the same..

Just a little context to this story, she hit a deer like 2 months ago and had the damage fixed by a Nissan dealer. Heating problems didn't start until after they "fixed" the vehicle.
 
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