Time to vent a little. Bought an 07 new and also got the Nissan "Security+Plus Vehicle Protection Plan - Gold". The car currently has approx 52,000 miles. Took it to the dealership because the passenger seat adjustment mechanism that allows the seat to slide fore and aft stopped working. The seat is locked into a single position.
Just got the call from the service advisor that the top of the line "Gold" Protection plan does not cover the mechanical components. My cost to fix it will be $650. I pull out the book that was mailed to me with all of the particulars of the plan. It has an extensive detailed listing of what is not covered. It does not mention the seat mechanisms as not covered, nor any category of parts related to the seat mechanism. Based on the documentation provided to me, I believe Nissan is attempting to not fulfill their responsibility concerning their extended warranty. Anyone else had an experience with Nissan where they have chosen to not meet their obligation concerning the extended warranty?
So I called the 1-800 Nissan1 number and visited with someone. Am currently awaiting a call, which is suppose to come tomorrow. Meanwhile the car sits at the dealership with a $100 service diagnostic fee waiting for me. I am keeping my fingers crossed that Nissan will do the right thing, but my expectations aren't very high.
Just got the call from the service advisor that the top of the line "Gold" Protection plan does not cover the mechanical components. My cost to fix it will be $650. I pull out the book that was mailed to me with all of the particulars of the plan. It has an extensive detailed listing of what is not covered. It does not mention the seat mechanisms as not covered, nor any category of parts related to the seat mechanism. Based on the documentation provided to me, I believe Nissan is attempting to not fulfill their responsibility concerning their extended warranty. Anyone else had an experience with Nissan where they have chosen to not meet their obligation concerning the extended warranty?
So I called the 1-800 Nissan1 number and visited with someone. Am currently awaiting a call, which is suppose to come tomorrow. Meanwhile the car sits at the dealership with a $100 service diagnostic fee waiting for me. I am keeping my fingers crossed that Nissan will do the right thing, but my expectations aren't very high.