[WizKid802]

I work at a Nissan dealership. I sell both new and Pre-owned vehicles. I cannot speak on behalf of anyone but myself. I am not crooked, nor would I intentionally keep a customer's licence plate. If this unfortunate mishap were to occur and be my fault, I would be embarrassed and make every effort not to let that ever happen again. Not all dealerships are crooked and not all salesmen are crooks. If you look at most new dealer's Customer Satisfaction scores, you would see about 70% to 80% have great customer service. The only reason why sites like TrueCar, and Edmund's TMV exists is because of the 30% to 20% of new car dealers who give the car business a bad stigma.

 

[WizKid802]

Skyes,

Even though a Nissan dealer may not have the vehicle you want. As long as you've test driven the same model, maybe in a different color, that dealer can buy the vehicle you want at the other Nissan dealership and sell it back to you. It shouldn't be at any extra cost. Don't expect them to give the car away below invoice though. Locating/swapping cars aren't cheap.

We do that all the time for several reasons. A customer knows they can get the car elsewhere, but the customer knows how honest and friendly of a dealership we are so they rather do business with us. OR, the customer has us locate a vehicle because the one they want is just too far away.